We’re sorry you’re experiencing this issue. Please be assured we care about your security and privacy.
The Walt Disney Company uses a unified user registration system across its digital products and experiences, which allows us to provide consumers with greater simplicity, security and personalization.
It is possible that you may have changed the sign in or password on another Disney product, other than Disney+. This may include (but is not limited to):
Need more help? If you are still having trouble signing into Disney+, please contact Disney+ Customer Service. You can reach us via chat, phone, or social media.