How do I perform a power-cycle?

Power-cycling your streaming equipment is a great way to refresh your connection and start anew. 

To perform a power-cycle, follow these steps:

  1. Power off the device you’re using to watch Disney+.
  2. Power off the modem and router. (Skip this step if you’re using cellular data on a mobile device.)
  3. Unplug your equipment (device, modem, and router) from the power source, if applicable.
  4. Wait a few minutes, then power back up and try Disney+ again.