How do I perform a power-cycle?
Power-cycling your streaming equipment is a great way to refresh your connection and start anew.
To perform a power-cycle, follow these steps:
- Power off the device you’re using to watch Disney+.
- Power off the modem and router. (Skip this step if you’re using cellular data on a mobile device.)
- Unplug your equipment (device, modem, and router) from the power source, if applicable.
- Wait a few minutes, then power back up and try Disney+ again.