It could be that there is an issue with the payment method on your account so the best first step is to visit disneyplus.com/accountVISA to check your subscription is in good order. For all account and billing queries related to your Disney+ subscription please visit Disney+ VISA customer service at beneficioslac.visa.com/s/disney
If you have checked your account is correctly set up, and you’re still having trouble, try these log in help tips.