I am getting 'Error Code 87'

If you see the following error:

We're sorry, but we could not find your user profile. Please try signing out and then sign in again. If the problem persists, visit the Disney+ Help Center (Error Code 87).

 

It means there was a problem finding your user profile when you logged in. This could be an internal Disney+ error or your profile has been deleted. 

Please log out of Disney+ completely and try to log in again. 

Forgotten your username or password? Your Disney+ account confirmation email contains your account login details. (You would have received this email at the time you signed up for Disney+.) 

Read the Resetting your password FAQ

 

If signing back in does not resolve your issue, please contact Disney+ Customer Service.

Or, if you see the following error:

We're sorry; we could not find your account using the password you provided. Please create a new password. If the problem persists, visit the Disney+ Help Center (Error Code 87).

 

It means the password you provided doesn’t match what we have on file or it doesn’t meet our password criteria.

Password criteria

Your Disney+ password needs to be: 

Note: Disney+ passwords are case sensitive

 

Need more help?  You can reach us via chat, phone, or social media.

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