Depending on your device, you can uninstall and reinstall the Disney+ app to solve some streaming issues. It’s also a great way to ensure that you have the latest version of our app on your device.
The steps to uninstall/reinstall will vary depending on what device you’re using to watch Disney+.
Android phones and tablets
Apple TV
Chromecast-supported device (Android)
Chromecast-supported device (iOS)
Google Chromecast device
Amazon Fire tablet
Amazon Fire TV
Apple iPhone & iPad
LG TV
PlayStation
Xbox
If your supported device is not listed, the Disney+ app is built-in and cannot be uninstalled.
Android phones and tablets
- Go to Settings > Applications > Manage Applications > All > Disney+ and press Uninstall.
- Turn off the device and let it sit for 1 minute. Turn it back on.
- Reinstall the Disney+ app from the Google Play Store.
Apple TV (4th generation or later)
- On the home menu, highlight the Disney+ app > click and hold the Touch surface to enter wiggle mode.
- Press the Play/Pause button on your Apple TV remote > highlight the Delete option, and click the Touch surface to uninstall.
- Go to the Apple App Store and reinstall the Disney+ app.
Chromecast-supported device (Android)
- Go to Settings > Applications > Manage Applications > All > uninstall both Disney+ and the Google Home apps.
- Power-cycle your device by turning it off for 1 minute.
- Reinstall the apps from the Google Play Store.
Chromecast-supported device (iOS)
- Press and hold the Disney+ or Google Home app until its icon begins to wiggle > Tap the X on the upper corner of the icon to delete.
- Power-cycle your device by turning it off for 1 minute.
- Go to the Apple App Store and reinstall the Disney+ app.
Amazon Fire TV and Fire TV Stick
- From the main menu sidebar, go to Settings > Applications > Disney+ > Uninstall.
- Power-cycle your device by turning it off for 1 minute.
- Once complete, re-download the application by going to Search > enter “Disney+” > select the Disney+ app > Download.
Apple iPhone and iPad
- From your Home screen, tap and hold the Disney+ app until it starts wiggling and a small X appears in its upper corner. Tap the app again and press Delete.*
- Power-cycle your device by turning it off for 1 minute.
- Search for Disney+ in the App Store and click on the cloud icon to re-download. Once the download is complete, tap Open to reopen Disney+.
LG TV
Note: The ability to uninstall/reinstall apps may not be available on select LG models.
- Press the Home/Smart button on your remote to bring up the main menu and select More Apps near the bottom-right corner.
- Hover the pointer over the Disney+ app and click the upward facing arrow above it.
- The app will move freely, and an X will appear. Click on the X. Confirm the removal by clicking OK.
- To reinstall, open the LG Content Store from the More Apps menu. Choose Premium > Disney+ > select Install.
PlayStation
- Highlight the application, press the triangle button and select Delete.
- Power-cycle your device by turning it off for 1 minute.
- Re-download the app from the PlayStation Store.
Xbox
- From the main menu, highlight the Disney+ app tile > press the Menu button on the controller > select Manage App > Internal > Uninstall.
- Power-cycle your device by turning it off for 1 minute.
- To reinstall the app, navigate to the Store section and search for Disney+.