I am getting 'Error Code 31'

If you see the following error:

We're sorry, but we could not verify your location. Please enable location services and try again. If the problem persists, visit the Disney+ Help Centre (Error Code 31).


It means there’s a problem verifying your location. If you’re on a mobile device and location services are turned off, please enable location services from the Settings of your device and try again.

Follow these instructions for iOS and Android mobile devices:


To enable Location Services on an iPhone or iPad, please follow these steps:

  1. Open Settings app
  2. Tap Privacy
  3. Tap Location Services
  4. Toggle the switch to On
  5. Scroll down to the Disney+ app
  6. Select While Using the App


To enable location Services on Android:

  1. Tap Settings
  2. Tap Location
  3. Move the slider to On
  4. Tap Mode
  5. Select the mode you prefer
    •  High Accuracy delivers the most accurate location information by using GPS, Wi-Fi networks, Bluetooth, and cellular networks to determine your location


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