What does the error 'we could not complete your payment' mean?

If you see the following error:

We could not complete your payment request using the credit card information you supplied. Please re-enter your credit card information or use another form of payment. If the problem persists, visit the Disney+ Help Centre.

This means there is a problem with the payment information you provided, and we cannot complete your request.

Here are some potential causes and solutions:

Please check the information and try again.

If you continue to have problems, please contact Customer Service at one of the channels below for assistance.

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