I am getting 'Error Code 24'

If you see the following error:

Sorry, we are having trouble connecting to your account. Please re-enter your account information and try again. If the problem persists, visit the Disney+ Help Centre (Error Code 24). 

This means there was a problem connecting to your account prior to playing the video. This could be an issue with your Internet connectivity or an internal error. Please check your connectivity and try again. For help troubleshooting your connection, please see this article.

If this problem continues, please contact Customer Service at one of the channels below for assistance.