Temporary files are often stored on devices to help with overall performance, so the same items don’t need to load repletely – it speeds up your browsing experience. Sometimes, however, cached files can become corrupted over time and lead to streaming issues.
To clear your cache and help with performance stability, you can try clearing stored data on your device using the following steps:
Android phone and tablet
Android TV
Apple TV
Chromecast
Web browser
Fire TV and Fire TV Stick
iPhone and iPad
PlayStation
Xbox
Android phone and tablet
- On certain Android models, you can clear Disney+ cached data simply from the Settings.
- From the home screen, go to Settings > Apps > Disney+ > Storage > select Clear Cache and Clear Data.
Android TV
- To clear Disney+ cache and data, go to Settings > Applications > Disney+ > select Clear Cache and Clear Data.
Apple TV (all generations), iPhone, iPad
Chromecast
- For Chromecast, follow the steps for your Android or iOS casting device.
Web browser
Fire TV and Fire TV Stick
- Go to Settings > Applications > Manage Installed Applications > Disney+. Then, select both Clear Cache and Clear Data.
PlayStation
- To clear the Disney+ cached data, go to Settings menu from the top of the dashboard > select Storage > System Storage > Saved Data > highlight Disney+ and press Options > select Delete.
Xbox
- From the Xbox home menu, select My Games and Apps > select Apps > highlight the Disney+ tile > press the Menu button on your controller (three parallel lines) to bring up More Options > select Manage App > clear the Saved data.