Blue screen on Samsung Smart TV

This error presents either a blue or black screen when opening the Disney+ app on a Samsung TV. Samsung has updated the app to disallow deletion and reinstall, which used to fix the problem, now the fix is much more severe. To solve this issue, you will need to reset the Smart Hub. Make sure you have all your apps logins in mind, because this will restart everything in your TV.



  1. On your remote, press the Home button
  2. Go to the left menu to access the Settings
  3. Access the Support option
  4. Go to Self Diagnosis
  5. Then choose Reset the Smart Hub


Remember that this troubleshooting will restart all the settings in your TV so you will need to reload and relog in to your apps.