How do I test my Internet connection?

If you’re running into issues watching Disney+, we recommend running a speed test and comparing the results to our recommendations. In case the results fall short, try power-cycling and other steps to improve your connection, or contact your Internet service provider (ISP) for more insight. 

For steps on how to perform a speed test, select your device from below:

• Computer and mobile devices
• TV-connected devices
• Gaming consoles
• Smart TVs

If your streaming device doesn’t have a built-in speed test app or Internet browser, you can perform a speed test on a computer or mobile device while being close to your TV.

 Computer and mobile devices

1. Open your web browser.
2. Visit speedof.me.
3. Select Start Test.
4. Compare the results to our recommendations.

 TV-connected devices

1. Head to the built-in speed test app.
2. Open the app and perform a test.
3. Compare the results to our recommendations.

Gaming consoles

• PlayStation 4: From the PlayStation’s main menu (XMB), go to Settings > Network > Test Internet Connection.
• Xbox 360: From the Xbox home screen, select Settings > Network > Network Settings> Test Network Connection.

 Smart TVs

• Samsung Tizen Smart TVs: Go to the Internet Browser in the Smart Hub and type “Speed Test” in the search tab. Scroll to Begin Test and press Enter on your remote.
• LG TVs: Open the web browser from the menu and search for speedof.me. Select Start Test to check your speeds.