If you’re running into issues watching Disney+, we recommend running a speed test and comparing the results to our recommendations. In case the results fall short, try power-cycling and other steps to improve your connection, or contact your Internet service provider (ISP) for more insight.
For steps on how to perform a speed test, select your device from below:
If your streaming device doesn’t have a built-in speed test app or Internet browser, you can perform a speed test on a computer or mobile device while being close to your TV.
Computer and mobile devices
- Open your web browser.
- Visit speedof.me.
- Select Start Test.
- Compare the results to our recommendations.
TV-connected devices
- Head to the built-in speed test app.
- Open the app and perform a test.
- Compare the results to our recommendations.
Gaming consoles
- PlayStation 4: From the PlayStation’s main menu (XMB), go to Settings > Network > Test Internet Connection.
- Xbox 360: From the Xbox home screen, select Settings > Network > Network Settings> Test Network Connection.
Smart TVs
- Samsung Tizen Smart TVs: Go to the Internet Browser in the Smart Hub and type “Speed Test” in the search tab. Scroll to Begin Test and press Enter on your remote.
- LG TVs: Open the web browser from the menu and search for speedof.me. Select Start Test to check your speeds.