What does the error 'we could not complete your payment' mean?

If you see the following error:

We could not complete your payment request using the credit card information you supplied. Please re-enter your credit card information or use another form of payment. If the problem persists, visit the Disney+ Help Centre.

This means there is a problem with the payment information you provided, and we cannot complete your request.

Here are some potential causes and solutions:

• Invalid postcode. Verify that the billing postcode for the payment card you are using is correct.
• Invalid security code. Verify that the three-digit security code on the back of your card (or four-digit security code on the front of your card if you have an American Express) matches the one you’re submitting.
• Invalid expiration date. Verify that the expiration date on your card matches the one you’re submitting.

Please check the information and try again.

If you continue to have problems, please contact Customer Service at one of the channels below for assistance.