What does the error 'we could not complete your payment' mean?

If you see the following error:

We could not complete your payment request using the credit card information you supplied. Please re-enter your credit card information or use another form of payment. If the problem persists, visit the Disney+ Help Centre.


It means there’s a problem with the payment information you provided, and we can’t complete your request.

Here are some potential causes and solutions:

Use the tips above to verify the details of the card you entered and retry the payment.

If your payment method continues to be problematic, please consider using a different method of payment, such as:


Need more help? You can reach us via chat, phone, or social media.