I am getting 'Error Code 36'

If you see the following error:

We’re sorry, but you are not authorised to view this video. If you think you are seeing this message in error, visit the Disney+ Help Centre (Error Code 36). 

This means that the video you are trying to watch is not available at this time. This could be a rights availability or internal system issue.

If this problem continues, please contact Customer Service at one of the channels below for assistance.

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