I'm having trouble logging in

Not to worry. We can help. This article will help you log in to the following devices and platforms:
Web Browser
Mobile Device
Apple TV
PlayStation/Xbox

Smart TVs (Samsung, LG)



Web Browser

  1. In your web browser, go to www.disneyplus.com
  2. Select LOG IN (It’s in the upper right-hand corner.)
  3. Enter your email address
  4. Enter your password
  5. If you’ve forgotten your password, please follow these steps to reset your password
  6. Select LOG IN

 

Mobile Device (for iOS and Android)

  1. On your mobile device, open the Disney+ app
    • If you don't have the app already, download it from App Store or Google Play
  2. Select LOG IN (It’s at the bottom of the screen.)
  3. Enter your email address
  4. Enter your password
  5. If you’ve forgotten your password, please follow these steps to reset your password.
  6. Select LOG IN



Apple TV

  1. On your Apple TV, open the Disney+ app.
    • If you don't have the app, you can download it from the Apple TV app store
  2. Select LOG IN
  3. Enter your email address
  4. Enter your password
  5. If you’ve forgotten your password, please follow these steps to reset your password.
  6. Select LOG IN

 

PlayStation/Xbox

  1. On your PlayStation or Xbox, open the Disney+ app.
    • If you don't have the app, you can download it from the PlayStation app store
  2. Select LOG IN
  3. Directions to sign up will appear on screen
  4. Enter the URL into your browser on your computer or mobile device
  5. Enter the 8-digit code you see on your TV screen
  6. Enter your email address and password
  7. Your device is now synced and you can start streaming!

 

Smart TVs (Samsung, LG)

  1. On your Smart TV, open the Disney+ app. 
    • If you don't have the app, you can download it from the TV app store
  2. Select LOG IN
  3. Directions to sign up will appear on screen
  4. Enter the URL into your browser on your computer or mobile device
  5. Enter the 8-digit code you see on your TV screen
  6. Enter your email address and password
  7. Your device is now synced and you can start streaming!

 

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