If you see the following error:
We're sorry, but we could not find your user profile. Please try signing out and then sign in again. If the problem persists, visit the Disney+ Help Centre (Error Code 87).
It means there was a problem finding your user profile when you logged in. This could be an internal Disney+ error or your profile has been deleted.
Please log out of Disney+ completely and try to log in again.
Forgotten your username or password? Your Disney+ account confirmation email contains your account login details. (You would have received this email at the time you signed up for Disney+.)
If signing back in does not resolve your issue, please contact Disney+ Customer Service.
Or, if you see the following error:
We're sorry; we could not find your account using the password you provided. Please create a new password. If the problem persists, visit the Disney+ Help Centre (Error Code 87).
It means the password you provided doesn’t match what we have on file or it doesn’t meet our password criteria.
Your Disney+ password needs to be:
Note: Disney+ passwords are case sensitive
Need more help? You can reach us via chat, phone, or social media.