I am getting 'Error Code 39'

If you see the following error:

We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Centre (Error Code 39).


It means that the video you are trying to watch cannot be watched at this time. This could be a rights availability or other issue with Disney+. Please ensure that the device you are using is a supported device (found here) and that your internet connection is working properly. For more internet connectivity troubleshooting, please visit here.

If this problem continues, please contact Customer Service. You can reach us via chat, phone, or social media.