How can I stop someone from using my account?

If you believe your Disney+ account is being used without your permission, you can do the following to prevent further use:

  1. Click on your "Profile" in the upper right corner (lower right on mobile devices)
    2. Reset your password. See tips below on how to select a secure password.
    3. Ensure you also select "Log out of all devices" before you hit “Done”
    4. If you are unable to reset your password, or you suspect fraudulent or suspicious activity has occurred on your Disney+ account, please contact us below.


How can I best protect my Disney account password?

Good passwords help keep your Disney account secure. Need a few tips on creating a secure password? Here are six helpful ones:

  1. Don't use common passwords such as "123456" or "qwerty"
  2. Use a unique password for your Disney account. Stay away from using Disney, D+, your name or variations on your email address or anything that can be easily guessed.
  3. Don’t use the same password on multiple sites.
  4.  Change your password regularly. Steps to change it are found on the Help Center here.
  5. Consider using a trusted password manager available through your browser or a third-party product to generate and maintain unique passwords for your online accounts.
  6. Any time you change your password for Disney+, make sure to check your inbox (including any promotional or spam folders) for a One Time Passcode email.
  7. Please note: If you believe your account has been compromised, please contact Disney+ Customer Service immediately.


Need more help? You can reach us 24/7 via chat, phone, or social media.