I am getting 'Error Code 31'

If you see the following error:

We're sorry, but we could not verify your location. Please enable location services and try again. If the problem persists, visit the Disney+ Help Center (Error Code 31).

It means there’s a problem verifying your location. If you’re on a mobile device and location services are turned off, please enable location services from the Settings of your device and try again.

Follow these instructions for iOS and Android mobile devices:




To enable Location Services on an iPhone or iPad, please follow these steps:
1. Open Settings app
2. Tap Privacy
3. Tap Location Services
4. Toggle the switch to On
5. Scroll down to the Disney+ app
6. Select While Using the App



To enable location Services on Android, please follow these steps:


  1. Tap Settings
  2. Tap Location
  3. Move the slider to On
  4. Tap Mode
  5. Select the mode you prefer
    • High Accuracy delivers the most accurate location information by using GPS, Wi-Fi networks, Bluetooth, and cellular networks to determine your location


Need more help? You can reach us 24/7 via chat, phone, or social media.