I see "There was an error processing your payment. Please check your billing info and try again"

If you are attempting to make a credit card direct-billed purchase via disneyplus.com and receive the message “There was an error processing your payment. Please check your billing info and try again”, here are some possible causes and solutions to try:

Use the tips above to verify the details of the card you entered and retry the payment.

If your payment method continues to be problematic, please consider using a different method of payment, such as:  

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