If you see the following error:
We’re sorry; we’re having trouble connecting you to the service. Please check to see that you are still connected to the Internet and try again (Error Code 42).
It means the service or video you’re trying to access can’t be loaded for one of the following reasons: a weak Internet connection or a timeout error.
Please verify you’re using a valid Internet connection. Then, reconnect your device.
For video playback troubleshooting steps, please see this FAQ.
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