Clear cache and data

Temporary files and data are often stored on devices to help with overall performance. Sometimes, though, cached files can get corrupted over time and lead to streaming issues.

To delete corrupted files and help with performance stability, you can clear cache and data on certain devices. Select your device below for more steps:

Android phone and tablet

Android TV

Apple TV (all generations)

Google Chromecast devices

Chromecast-supported devices (Android, iOS)

Computer browser

Amazon Fire TV and Fire TV Stick

Apple iPhone and iPad

PlayStation

Xbox


If your supported device is not listed, there are no steps to clearing cache and data on your device.
 

Android phone and tablet

Android TV

Apple TV (all generations)

Chromecast-supported device

Computer browser

Amazon Fire TV and Fire TV Stick

Apple iPhone and iPad

PlayStation

Xbox

From the Xbox home menu, select My Games and Apps > select Apps > highlight the Disney+ tile > press the Menu button on your controller (three parallel lines) to bring up More options > select Manage App > clear the Saved data.


 

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