I have a Disney+ subscription via Sky and receive the message "Welcome back, seems like you are not subscribed."

It could be that there is an issue with the subscription on your account, so the best first step is to contact Sky to check your subscription is in good order. For all account and billing queries related to your Disney+ subscription via Sky, please contact Sky customer service directly at https://www.sky.com/help/home.

If you have already checked your account is correctly set up, and you’re still having trouble, try these log in help tips.