How can I improve my Internet connection?
Low download speeds or an inconsistent wireless connection can sometimes lead to issues with using the Disney+ app or website.
If you performed a speed test and need help meeting our recommendations, there are several steps you can take to help improve your connection.*
- Power off all other devices connected to your home network
- Close any other applications or programs your device may be running in the background
- Connect your device directly to the router with an Ethernet cable
- Move the modem and router closer to your device (or vice versa)
If you continue running into trouble watching Disney+, we recommend referring to our video playback troubleshooting steps.