I have a Disney+ subscription and receive the message: "Welcome back, seems like you are not subscribed."

It could be that there is an issue with the payment method on your account so the best first step is to visit disneyplus.com/accountVISA to check your subscription is in good order. For all account and billing queries related to your Disney+ subscription please visit Disney+ VISA customer service at beneficioslac.visa.com/s/disney

If you have checked your account is correctly set up, and you’re still having trouble, try these log in help tips.