I am getting 'Error Code 6'

If you see the following error:

Sorry, we are having trouble creating your account. Please re-enter your account information and try again. If the problem persists, visit the Disney+ Help Centre (Error Code 6).


It means we’re having difficulty creating your account due to information you’ve entered. It could be you’ve submitted an invalid email address or your password doesn't meet our password criteria.

Password criteria
Your Disney+ password must:

Note: Disney+ passwords are case sensitive

Forgotten your username or password? Your Disney+ account confirmation email contains your account login instructions. (You would have received this email at the time you signed up for Disney+.) You can also go here for more troubleshooting tips on logging in.

Read the Resetting your password FAQ

Need more help? You can reach us via chat, phone, or social media.