I am receiving the message "Welcome, looks like you're not subscribed."

It could be that there is an issue with the subscription on your account or your Movistar entitlement has not been correctly redeemed, so the best first step is to contact Movistar to check your subscription is in good order.  For all account and billing queries related to your Disney+ subscription via Movistar, please visit Movistar customer service at https://atencionalcliente.movistar.es/

If you already checked your account is correctly set up, and you’re still having trouble, try these log in help tips.

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