I am getting 'Error Code 13'

If you see the following error:

Disney+ is available to stream and download on up to 10 devices. Unfortunately, it looks like you have exceeded your limit. If you think you are seeing this message in error, visit the Disney+ Help Center (Error Code 13).

Your Disney+ account allows you to store downloaded content on up to 10 devices at once and stream content on 4 devices simultaneously . Once you exceed this limit you may see this error and you will need to remove one of these devices from your account before you can download content on another device.

Want to learn how to delete downloads? See this FAQ.

Need more help? You can reach us 24/7 via chat, phone, or social media.

  Loading...