If you see the following error:
Sorry, we are having trouble connecting to your account. Please re-enter your account information and try again. If the problem persists, visit the Disney+ Help Center (Error Code 24).
It means there was a problem connecting to your account prior to playing the video. This could be an issue with your Internet connectivity or an internal error.
For information about troubleshooting the most common connectivity issues, please see this FAQ.
Need more help? You can reach us 24/7 via chat, phone, or social media.