How can I troubleshoot Disney+ as a Movistar subscriber?

First, check your subscription is correctly set up and valid at

If you have forgotten your password or want to reset it, follow these steps. 

You can also see general troubleshooting tips for each platform we support here.

Need more help? If you’ve tried these steps and are still having playback issues, please contact Disney+ Customer Service. You can reach us 24/7 via chat, phone, or social media.