I am getting 'Error Code 31'

If you see the following error:

We’re sorry, but we could not verify your location. Please enable location services and try again. If the problem persists, visit the Disney+ Help Center (Error Code 31).It means there’s a problem verifying your location. If you’re on a mobile device and location services are turned off, please enable location services from the Settings of your device and try again.

 

It means there’s a problem verifying your location. If you’re on a mobile device and location services are turned off, please enable location services from the Settings of your device and try again.

Follow these instructions for iOS and Android mobile devices:

 

iPhone/iPad

To enable Location Services on an iPhone or iPad, please follow these steps:

  1. Open the Settings app
  2. Tap 'Privacy'
  3. Tap 'Location Services'
  4. Toggle the switch to On
  5. Scroll down to the Disney+ app
  6. Select While Using the App

 

Android

 

To enable location Services on Android, please follow these steps:

  1. Tap 'Settings'
  2. Tap 'Location'
  3. Move the slider to On
  4. Tap Mode
  5. Select the mode you prefer
    • High Accuracy delivers the most accurate location information by using GPS, Wi-Fi networks, Bluetooth, and cellular networks to determine your location

 

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