I am getting 'Error Code 76'

If you see the following error:

We’re currently experiencing slow Internet connection speeds. Please check to see that you are still connected to the Internet, and try again (Error Code 76).

This means that your current connection speed is too slow to stream Disney+. This could be caused by a number of issues. For assistance troubleshooting the most common connectivity issues, please see this article.

If the problem continues, please contact Customer Service at one of the channels below for assistance.