I am getting 'Error Code 19'

If you see the following error:

We’re sorry, but the email you supplied is already in use. Please use another email so we can connect you to Disney+. If the problem persists, visit the Disney+ Help Centre (Error Code 19).

This means the email you are trying to use is already in use by an existing account. Each Disney+ account requires a different email, so please try again with a new email.

If you need additional help, please contact Customer Service at one of the channels below for assistance.

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