How can I trouble-shoot Disney+ as a StarHub subscriber?

First, check that your subscription is correctly set up and valid on your contract details page here.


If you have forgotten your Disney+ password or want to reset it, follow these steps.


You can also see general troubleshooting tips for each platform we support here.


Need more help? If you’ve tried these steps and are still having playback issues, please contact Disney+ Customer Service. You can reach us via chat, phone, or social media.