I am getting 'Error Code 36'

If you see the following error:

We’re sorry, but you are not authorized to view this video. If you think you are seeing this message in error, visit the Disney+ Help Centre (Error Code 36).

This means that the video you are trying to watch is not available at this time. This could be a rights availability or internal system issue.

If this problem continues, please contact Customer Service at one of the channels below for assistance.