I am getting 'Error Code 9'

If you see the following error:

You are no longer logged in to Disney+. To continue watching, please sign in. If the problem persists, visit the Disney+ Help Centre (Error Code 9).

 

It means you’ve been logged out of Disney+, and you’ll need to log in again to continue using Disney+.

Forgotten your username or password? Your Disney+ account confirmation email contains your account login details. (You would have received this email at the time you signed up for Disney+.)


Read the Resetting your password FAQ


If you continue to have issues, please contact Disney+ Customer Service.

Or, if you see the following error:

We're sorry; we could not process your payment using the information you've provided. If the problem persists, visit the Disney+ Help Centre (Error Code 9).

 

It means the payment information you entered can’t be processed. Please check the information and try again.

Here are some potential causes and solutions:

Use the tips above to verify the details of the card you entered and retry the payment.

If your payment method continues to be problematic, please consider using a different method of payment, such as:

 

Need more help? You can reach us via chat, phone, or social media.

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