I purchased Disney+ via Canal+ and I am receiving the message "Welcome, looks like you're not subscribed."

It could be that there is an issue with the subscription on your account, so the best first step is to contact Canal+ to check if your subscription is in good order. For all account and billing queries related to your Disney+ subscription via Canal+, please visit Canal+ customer service at https://assistance.canal.fr.

If you have checked your account is correctly set up, and you’re still having trouble, try these log in help tips.

(for customers in the Caribbean, contact Canal+ here. For customers in the Pacific, contact Canal+ here)