It could be that there is an issue with the subscription on your account, so the best first step is to contact Canal+ to check if your subscription is in good order. For all account and billing queries related to your Disney+ subscription via Canal+, please visit Canal+ customer service at https://assistance.canal.fr.
If you have checked your account is correctly set up, and you’re still having trouble, try these log in help tips.
(for customers in the Caribbean, contact Canal+ here. For customers in the Pacific, contact Canal+ here)