I am getting 'Error Code 9'

If you see the following error:

You are no longer logged in to Disney+. To continue watching, please sign in. If the problem persists, visit the Disney+ Help Centre (Error Code 9).

 

It means you’ve been logged out of Disney+, and you’ll need to log in again to continue using Disney+.

Forgotten your username or password? Your Disney+ account confirmation email contains your account login details. (You would have received this email at the time you signed up for Disney+.)

Read the Resetting your password FAQ

If you continue to have issues, please contact Disney+ Customer Service.

Or, if you see the following error:

We're sorry; we could not process your payment using the information you've provided. If the problem persists, visit the Disney+ Help Centre (Error Code 9).

 

It means the payment information you entered can’t be processed. Please check the information and try again.

Here are some potential causes and solutions:

• Invalid postal code
  •  Verify the post code for the payment card you’re using is correct and ensure it matches the billing address linked to your credit card account.
•  Invalid security code
  
  •  Verify the 3-digit security code on the back of your card (or 4 if you have an American Express) matches the one you're submitting
•  Invalid expiration date
  
  •  Verify the expiration date on your card matches the one you're submitting
•  Invalid match between the billing address linked to your card and the location you’re trying to sign-up from.
  
  •  In order to validate your eligibility to subscribe to the Disney+ service in a particular country, we require a credit card with a local billing address. If you are using a credit card linked to another country, this will cause an error.

Use the tips above to verify the details of the card you entered and retry the payment.

If your payment method continues to be problematic, please consider using a different method of payment, such as:

•  PayPal
•  A different credit card

 

Need more help? You can reach us via chat, phone, or social media.