How can I improve choppy video playback or judder?

Video Frame Rate and Visual Quality

Video frame rate is the number of individual frames or images that are displayed per second in a video display. It affects how clear your video appears. Most Disney+ content has video frame rates of 24 or 30 frames per second, which are commonly used for movies and TV shows.

Refresh rate is the number of times per second that a video display refreshes its image. The best refresh rate depends on the video frame rate of the video. Disney+ content is best displayed at a refresh rate of 60hz, or a multiple of 60hz. Most TVs and set-top-boxes are able to detect the video frame rate and automatically adjust their display to best match the source video. 

Some devices (more commonly in Europe) default to, and may only support, a 50hz refresh rate, which can create a choppy look to your video. This is known as “judder.” 

Your device or display may provide controls to modify the refresh rate. To modify your refresh rate settings, look for “Video Settings," "Picture Settings," "Advanced Settings" or "Motion Settings." Experimenting with these settings can sometimes improve the quality of your video. 

Consult with your device manufacturer for specific details on the capabilities of your device(s).

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