Protecting your privacy and security is a top priority for The Walt Disney Company and we have implemented several processes to ensure we protect your data.
To ensure your account is safe, if we notice suspicious login activity, our policy is to lock your account within four hours and end all active sessions associated with your Disney+ subscription.
Once your account has been locked, you will need to reset your password on your next visit. The next time you attempt to log in, you will be prompted to complete a One-Time Passcode process. After completing that process, you will then be prompted to change your password.
How can I best protect my Disney account password?
Good passwords help keep your Disney account secure. Need a few tips on creating a secure password? Here are six helpful ones:
Please note: If you believe your account has been compromised, please contact Disney+ Customer Service immediately.
Need more help? You can reach us 24/7 via chat, phone, or social media.