I am getting 'Error Code 4'

If you see the following error:

We could not complete your purchase request at this time. Please try again. If the problem persists, visit the Disney+ Help Centre (Error Code 4).

This means we are having issues trying to complete your transaction. Try again after a short period.

Here are some potential causes and solutions:

• Invalid ZIP or postal code. Verify that the billing ZIP or postal code for the payment card you are using is correct.
• Invalid security code. Verify that the 3-digit security code on the back of your card (or 4 if you have an American Express) matches the one you’re submitting.
• Invalid expiration date. Verify that the expiration date on your card matches the one you’re submitting.

If the problem continues, please contact Customer Service at one of the channels below for assistance.