I am getting 'Error Code 2'

If you see the following error:

Sorry, we are having trouble creating your account.

Please re-enter your account information and try again. If the problem persists, visit the Disney+ Help Centre. (Error Code 2).

This means we are having problems finding or updating your account. Ensure you are using the same email you signed up with. Check your email for confirmation that your account was created.

If you continue to have problems accessing your account, please contact Customer Service at one of the channels below for assistance.