How can I improve my Internet connection?

NOTE: In light of the concerns expressed by government officials regarding the use of broadband services in this challenging time, we have instituted measures to lower bandwidth utilization, and in some circumstances streaming content in HD and UHD formats will be limited or unavailable. Thank you for your patience and understanding.


Low download speeds or an inconsistent wireless connection can sometimes lead to issues with using the Disney+ app or website.

If you performed a speed test and need help meeting our recommendations, there are several steps you can take to help improve your connection.*

  1. Power off all other devices connected to your home network
  2. Close any other applications or programs your device may be running in the background
  3. Connect your device directly to the router with an Ethernet cable
  4. Move the modem and router closer to your device (or vice versa)

If you continue running into trouble watching Disney+, we recommend referring to our video playback troubleshooting steps.