I am getting 'Error Code 31'

If you see the following error:

We're sorry, but we could not verify your location. Please enable location services and try again. If the problem persists, visit the Disney+ Help Center (Error Code 31).

It means there’s a problem verifying your location. If you’re on a mobile device and location services are turned off, please enable location services from the Settings of your device and try again.

Follow these instructions for iOS and Android mobile devices:


To enable Location Services on an iPhone or iPad, please follow these steps:

  1. Open Settings app
  2. Tap Privacy
  3. Tap Location Services
  4. Toggle the switch to On
  5. Scroll down to the Disney+ app
  6. Select While Using the App



To enable location Services on Android

  1. Tap Settings
  2. Tap Location
  3. Move the slider to On
  4. Tap Mode
  5. Select the mode you prefer
    • High Accuracy delivers the most accurate location information by using GPS, Wi-Fi networks, Bluetooth, and cellular networks to determine your location


Need more help?  You can reach us via chat, phone, or social media.