I am getting 'Error Code 4'

If you see the following error:

We could not complete your purchase request at this time. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 4).

It means we’re having issues trying to complete your transaction. Try again after a short period and ensure the information you are entering is correct. 


Here are some potential causes and solutions:

Use the tips above to verify the details of the card you entered and retry the payment.

If your payment method continues to be problematic, please consider using a different method of payment, such as:  


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