If you see the following error:
You are no longer logged in to Disney+. To continue watching, please sign in. If the problem persists, visit the Disney+ Help Center (Error Code 9).
It means you’ve been logged out of Disney+, and you’ll need to log in again to continue using Disney+.
Forgotten your username or password? Your Disney+ account confirmation email contains your account login details. (You would have received this email at the time you signed up for Disney+.)
If you continue to have issues, please contact Disney+ Customer Service.
Or, if you see the following error:
We're sorry; we could not process your payment using the information you've provided. If the problem persists, visit the Disney+ Help Center (Error Code 9).
It means the payment information you entered can’t be processed. Please check the information and try again.
Here are some potential causes and solutions:
Use the tips above to verify the details of the card you entered and retry the payment.
If your payment method continues to be problematic, please consider using a different method of payment, such as:
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