I am getting 'Error Code 9'

If you see the following error:

You are no longer logged in to Disney+. To continue watching, please sign in. If the problem persists, visit the Disney+ Help Centre (Error Code 9).

This means that you have been logged out of Disney+, and you will need to login again to continue to use the service. If you continue to have issues, please contact Customer Service at one of the channels below for assistance. 

Or, if you see the following error:

We’re sorry, we could not process your payment using the information you’ve provided. If the problem persists, visit the Disney+ Help Centre (Error Code 9).

This means the payment information that you have entered cannot be processed. Please check the information and try again.

Here are some potential causes and solutions:

If the problem continues, please contact Customer Service at one of the channels below for assistance.

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