Clear your browser cache on a regular basis to help with stability and performance when watching on Disney+ on a web browser. For steps on how to do this, select the browser you’re using from the list below:
Chrome
Edge
Firefox
Safari
Chrome
Mac and Windows
At the top right, click More (three vertical dots or arrow icon pointing up, depending on your browser version).
- Click More tools.
- Click Clear browsing data...
- Select a time range. To delete everything, select All time.
- Check the boxes for Cookies and other site data and Cached images and files.
- Click Clear data.
Edge
Windows
- Click the Hub icon (star with three horizontal lines).
- Click History in the left panel.
- Select Clear History.
- Check the boxes for Cookies and saved website data and Cached data and files. (It’s OK to leave everything else unchecked.)
- Click Clear.
Firefox
Mac
- Click the History menu at the top of the screen.
- Select Clear Recent History...
- In the drop down for “Time range to clear:” select Everything.
- Check off the box for Cache. (It’s OK to leave everything else unchecked.)
- Click Clear Now to confirm.
- Restart or refresh Firefox.
Windows
- Click the Firefox menu (found in the top right corner).
- Select History.
- Select Clear Recent History…
- In the drop down for “Time range to clear:” select Everything.
- Check the box for Cache. (It’s OK to leave everything else unchecked.)
- Click Clear Now.
- Restart or refresh Firefox.
Safari
Mac
- Click Safari in the menu bar.
- Select Preferences.
- Select the Privacy tab.
- Choose Manage Website Data.
- Click Remove All.
- Click Remove Now to confirm.
In cases where clearing cache doesn’t help resolve an issue, visit this article on resolving video issues.