Why won't my video play?

  1. Check your internet connection
    • A slow internet connection could be the problem. Check your location and the number of devices connected to your network. Both of these can slow things down.
    • A weak internet connection can also cause issues. Check the strength on your device – if it’s low, try moving closer to your Wi-Fi router.
  2. Try on another device
    • Try another device with Disney+ to see if the problem is isolated to your device.
  3. Update your device
    • Make sure your device is running on the latest version of the operating system.