I am getting 'Error Code 9'

If you see the following error: 

You are no longer logged in to Disney+. To continue watching, please sign in. If the problem persists, visit the Disney+ Help Center (Error Code 9).

It means you’ve been logged out of Disney+, and you’ll need to log in again to continue using Disney+.

Forgotten your username or password? Your Disney+ account confirmation email contains your account login details. (You would have received this email at the time you signed up for Disney+.)

Read the Resetting your password FAQ

If you continue to have issues, please contact Disney+ Customer Service.

Or, if you see the following error:

We’re sorry; we could not process your payment using the information you’ve provided. If the problem persists, visit the Disney+ Help Center (Error Code 9).

It means the payment information you entered can’t be processed. Please check the information and try again.

Here are some causes and solutions:

• Invalid ZIP or postal code
  • Verify the zip or postal code for the payment card you’re using is correct
• Invalid security code
  • Verify the 3-digit security code on the back of your card (or 4 if you have an American Express) matches the one you're submitting
• Invalid expiration date
  • Verify the expiration date on your card matches the one you're submitting
• Not a U.S.-issued card
  • We require a credit or debit card issued by a U.S.-based bank or financial institution
• Government-issued card
  • Government-issued cards are not accepted at this time
  • Try using another form of payment

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